Support
Help using Vision Assistant
If you need instructions inside the app, say "help." The app will speak the available commands and explain what to do next.
Allow camera, microphone, and speech recognition permissions. Then point the phone toward what you want described.
Support topics
Common questions and fixes
Open the app, listen to the spoken introduction, and keep the camera pointed toward the space, object, or text you want described.
Try commands such as "help," "describe," "read text," or "find" followed by the object you are looking for.
Camera access is used for visual understanding. Microphone and speech recognition access are used for hands-free voice commands.
Improve lighting, hold the phone steadier, move closer to text, and make sure the network connection is working.
Check that the phone volume is up, silent mode is off, and speech recognition permission is allowed in Settings.
Use Vision Assistant as an awareness tool, not as the only source of navigation, safety, emergency, or medical information.
Why does the app ask for camera access?
The camera lets Vision Assistant describe scenes, identify objects, and read visible text.
Why does the app ask for microphone and speech recognition?
Those permissions let users control the app by voice and ask for help without needing to read the screen.
What should I do if text reading is inaccurate?
Move closer, hold the phone still, avoid glare, and make sure the text is well lit and inside the camera view.
Can Vision Assistant replace a cane, guide dog, or mobility training?
No. Vision Assistant is only an assistive awareness tool and should not replace mobility aids, trained assistance, or personal judgment.
Need more help?
For support, App Store review questions, or privacy questions, use the developer contact listed in App Store Connect. Include your device model, iOS version, and what you were trying to do.